Rishi Sankar: Ah Trini Travelogue

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Monday Morning Consultant – Westin Verasa Napa review

Posted by Rishiray on January 6, 2012


After a long day of Jelly Beans, Wine and Napa touring, it is definitely a perk to be a decent hotel. Our choice, this time was the Westin Verasa Napa (Gotta use some of those 200K SPG points I have).

Once again, my loyalty has been rewarded with yet another Cash and Points stay at a decent Category 5 hotel. This is definitely not a bad deal right now.

The check in process was painless and they recognized my “Plat” status immediately and upgraded me to the 3rd floor suite (Room 3021), however there was an issue where the front desk clerk didn’t inform me of the amenities that I had a Plat. Additionally, car valet is included in $20 daily resort fee – of course, which the front desk staff didn’t mention.

Room 3021 was a one-bedroom suite, and it was very comfortable, equipped with everything that a couple or a young family would want

  • X-Box,
  • TV’s in the living area and bedroom, safe
  • Balcony with couch that converts into a pull out bed
  • Two Bathrooms and full kitchen equipped with dishes.

Definitely compared to the crap you have to deal with in Fisherman’s Wharf, this is a definite upgrade. Typical facilities like the Gym was open 24/7, with all the basic stuff like treadmills, bicycles, free weights, etc.

Hotel hosted wine tasting and appetizer every night 5-7pm in lobby. One night there was a person from Domain Chandon offering sparkling wines.

As for the Jr. Suite – this was more in line with the Westin expectations. (Room 1511)

The bathrooms were stocked with traditional Westin White Tea amenities … Double toiletries in both the bathrooms; shampoo, conditioner, body lotion, shower gel, mouthwash, shoe shine cloth, and shower cap.

I really do love those double shower heads that they offered at the better Westins and we were able to control our room temperature at will.

  • Club Lounge

Although there was no club lounge, there was the typical “Unwind” in the evening with complimentary wine tastings, which was definitely a plus, although we did have a lot of wine during the day at the Berenger Vineyards

  • Other services
High Speed Wired/Wireless Internet Access Paid Wi-Fi access, but complimentary Wi-Fi for Plats.
Concierge
We didn’t use them but there is a concierge on staff located in the lobby, to your left as your enter.
Parking/Valet Free parking in front of the hotel! Absolute WIN!
Dining Restaurants are onsite and we had a great breakfast at “The Bank”, there were also complimentary wine tastings from 5-7pm as well as free tapas for Platinum guests. Definitely Plats will feel the love here.
Pool There are one outdoor pool and jacuzzi and they are heated
Gym Mid tier gym – has enough equipment for a good workout.
Business Center Not applicable at this hotel
  • Overall thoughts

This is a great getaway hotel and but personally rates a strong 8 for me, which is definitely what I expect from the Westin.

Staff attitude, conduct and support Initial greeting was poor by the Bellman/Doorman and the checkin experience was poor, with the front desk staff at the time failing to offer/inform me of all the Platinum amenities available at this hotel.
That being said, upon providing feedback later in the evening, the night manager Aisha Risinger was excellent in her problem resolution, provided a $45 breakfast voucher, and excellent handwritten apology from the entire team. There was an opportunity for excellence, there and she definitely did it.
Hotel Cleanliness Met with the Westin expectations.
Location As with Napa, there isn’t a central location like large cities, but it is convenient in terms of getting to the Napa wineries.
Would I return? I would definitely return to the hotel.
Family friendly?
This is a getaway hotel, but I did see families here with older kids. I don’t know if younger kids would appreciate wine country as much.
Good for business travellers?
Definitely a good business hotel and is geared to those travellers with higher end expectations from the Westin.
Value for price paid?
Hotels in Napa are comparatively expensive. However you’re paying for proxmity to the vineyards, which is really why you’re here. I assume that one can find cheaper accomodations than the Cash and Points rate we paid, but it was definitely worth the value point we paid for the hotel. Even if I had to pay a higher rate, it would be worth it at this hotel
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No Responses Yet to “Monday Morning Consultant – Westin Verasa Napa review”

  1. Power said

    Seriously ? “excellent handwritten apology from the entire team”. I would of told you where to go with your request for an hand written appology alright…….

    • rishiray said

      I didn’t ask them for the note … that was the service they provided.So service fail but there was a good recovery

  2. […] a “typical” Westin Jr. Suite that you’ve seen in other great Westins like the Westin Napa Valley, Westin Chicago North, Westin Bangkok or Westin Camino Real in Guatemala … unlike our crappy […]

  3. […] is inviting and definitely gives the high end resort feel … if you’ve ever been to the Westin Napa, then you’ll have a very good idea of the layout. The staff is incredibly friendly, well […]

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